FAQ
Q: What kind of payment options do www.ancientegyptmall.com offer ?
CCNow is the global e-commerce solution for Ancient Egypt Mall. All types of Credit cards are accepted for payment.
Q: I want to make a wholesale purchase from your company, what can I do ?
Kindly contact us at wholesale@ancientegyptmall.com or call us at USA: (732) 8201454, Egypt: (02)26201069, UK: (020) 32908904 for further enquiries. We will try our best to assist you or recommend you an alternative.
Q: How secure is shopping with www.ancientegyptmall.com?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than www.ancientegyptmall.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at www.ancientegyptmall.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.ancientegyptmall.com.
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please delete your cookies and you can easily lmake the changes to your shopping cart.
Q: I have signed up to www.ancientegyptmall.com but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at support@ancientegyptmall.com for technical assistance.
Q: I have a user account with www.ancientegyptmall.com but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.ancientegyptmall.com. The password will be sent automatically to the registered email address.
Q: I have a user account with www.ancientegyptmall.com, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from www.ancientegyptmall.com without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know www.ancientegyptmall.com latest news and promotions ?
Just subscribe to our newsletter, which we published monthly. to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at newsletter@ancientegyptmall.com with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from www.ancientegyptmall.com . What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that www.ancientegyptmall.com has received your orders and will process it as soon as possible.
Order Processed: This email confirms www.ancientegyptmall.com has processed your order.
Order Shipped: This email confirms that www.ancientegyptmall.com has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the Return and refund page for more details
Q: I can't find a particular product/item I want from www.ancientegyptmall.com online store, what can I do ?
Kindly contact us at Support@ancientegyptmall.com or call us at (732) 8201454 for further enquiries. We will try our best to assist you or recommend you an alternative.